Cancellation, returns & refunds
Effective 10 September 2026
Made to your specification
Custom goods cannot normally be resold. Change-of-mind returns are not accepted for correctly manufactured goods that match your approved specification.
Cancellation
Contact us as soon as possible to request cancellation. Before work begins, cancellation can be reviewed without production deductions. Once design, tooling, material procurement or production has begun with your approval, completed work and committed costs may be deducted from any eligible refund. We will explain those costs. Cancellation may no longer be possible after production is completed.
Incorrect, damaged or defective goods
Contact support promptly with your order reference and photos of the issue and packaging where available. Retain the goods while we assess the issue. We will arrange an appropriate remedy, which may include correction, replacement or refund, according to the circumstances and applicable law. An unboxing video is helpful but is not mandatory to exercise statutory rights.
Refund processing
No online payments are collected on this site at present. If a refund is due for a separately paid order, we will confirm the amount, method and expected processing time in writing. Payment-provider and bank processing times may apply.